VALID ITIL-4-FOUNDATION TEST QUESTIONS & BOOTCAMPPDF - LEADER IN CERTIFICATION EXAM MATERIALS & ITIL-4-FOUNDATION: ITIL 4 FOUNDATION EXAM

Valid ITIL-4-Foundation Test Questions & BootcampPDF - Leader in Certification Exam Materials & ITIL-4-Foundation: ITIL 4 Foundation Exam

Valid ITIL-4-Foundation Test Questions & BootcampPDF - Leader in Certification Exam Materials & ITIL-4-Foundation: ITIL 4 Foundation Exam

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ITIL 4 Foundation Certification Exam is a valuable credential for individuals who want to gain a fundamental understanding of the ITIL 4 framework and its application in an organization. Achieving the certification can benefit both individuals and organizations by improving service delivery, reducing costs, and increasing job opportunities and earning potential.

ITIL 4 Foundation certification exam covers the fundamental concepts of ITSM, including the service value system (SVS), the four dimensions of service management, and the ITIL service value chain. ITIL-4-Foundation Exam also covers the key elements of ITIL 4 practices, such as incident management, problem management, service request management, and change management. The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL 4 certifications, such as ITIL 4 Managing Professional and ITIL 4 Strategic Leader.

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High-Quality Valid ITIL-4-Foundation Test Questions & Correct Valid ITIL-4-Foundation Practice Questions: ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Sample Questions (Q161-Q166):

NEW QUESTION # 161
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

  • A. Information and technology
  • B. Value streams and processes
  • C. Organizations and people
  • D. Partners and suppliers

Answer: B


NEW QUESTION # 162
What is a user?

  • A. The role that directs and controls an organization
  • B. The role that uses services
  • C. The role that authorizes budget for service consumption
  • D. The role that defines the requirements for a service

Answer: B

Explanation:
A user is a person who uses services on a day-to-day basis. Users are distinct from customers, as some customers do not use the service directly1. Users are one of the key stakeholders in service management2. Reference: ITIL Foundation - ITIL 4 Edition, page 5; ITIL 4 - A Pocket Guide, page 18.


NEW QUESTION # 163
Which statement about the 'continual improvement model' is CORRECT?

  • A. Organizations should use an additional model or method to link improvements to customer value
  • B. Organizations should work through the steps of the model in the sequence in which they are presented
  • C. The flow of the model helps organizations to link improvements to its goals
  • D. The model is applicable to only certain parts of the service value system

Answer: B


NEW QUESTION # 164
Which practice establishes a channel between the service provider and its users?

  • A. Supplier management
  • B. Service desk
  • C. Relationship management
  • D. Change enablement

Answer: B

Explanation:
Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-management-practices-processes


NEW QUESTION # 165
Who is responsible for defining metrics for change management?

  • A. The change advisory board (CAB)
  • B. The continual service improvement manager
  • C. The change management process owner
  • D. The service owner

Answer: C


NEW QUESTION # 166
......

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